DEI for DAZN
Using digital learning to support inclusive behaviours at work
With a new Head of DEI and inclusion firmly on the strategic agenda, DAZN wasn’t interested in ‘tick box’ training. They recognised that DEI is about empathy and action. So they partnered with Lima Delta - that’s us! - to create a compelling digital learning campaign based on true stories from within. The goal was to inspire and empower their people to behave inclusively.
Take a look at what went into this award-nominated project.
Identify desired behaviours
Successful learning is about ‘doing’, not just ‘knowing’. So we collaborated with the team at DAZN to understand what ‘more inclusive behavior’ would look like in their workforce. We asked probing questions about the audience and culture in order to understand what would inspire and motivate people to change their behaviour.
Make real stories the hero
With an understanding of DAZN’s culture and team spirit characteristics - one of which is Brave - we knew that a safe, generic approach to DEI was not an option. We needed to acknowledge the problems in order to inspire change. So we worked with three brave individuals from across the business who told true stories of where they experienced inequity or exclusion, covering situations such as neurodivergence and being open about sexuality at work.
Craft supporting content
The question we hoped the stories would inspire, was “How can I help prevent similar situations from happening again?”. So our next job was to answer that question. We worked closely with DAZN’s Head of DEI to craft videos that unpicked each scenario and supporting content that gave practical tips on how to proactively create inclusive environments. This content was brought to life in four bold, impactful, 10-minute interactive modules.
Measure the impact
After iterating on the detail of the content, it was over to DAZN to launch the content - in five languages - and measure the impact. As well as excellent learner feedback and 55% of learners proactively submitting a specific DEI pledge, the learning content contributed to an uptick in how DAZN people rated fair treatment of everyone in the workplace.
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Our resource pick
How to design digital learning for skills
A topical discussion with Stella Collins on how to design digital experiences that build skills rather than simply imparting knowledge. This podcast covers design processes, digital environments, motivation, mastery, and more.
How to design memorable learning experiences
An explanation of how memories are formed in the brain from Coach and Neuroscientist, Lori Shook, and a discussion of how this applies to digital learning. This video interview will give you ideas for how to design digital learning experiences that stick.
Behavioural Insights that can improve learning
Evidence-based insights about the role of motivation, memory and action in learning, written in collaboration with The Behaviours Agency. This paper will give you the knowledge you need to dial up the effectiveness of your future projects.